Frequently Asked Questions

What is the shipping policy?

Orders are shipped out every Tuesday

DELIVERY TIMES:

Canada Parcel: 1-5 business days

United States: 5-10 business days

Where do you ship?

As of right now, we offer shipping within Canada and to the USA.

What is the refund policy?

We are not responsible if any of the pieces are damaged or lost during the shipping process.

All of the "Pixie Lab" items are final sale. As for the other collections, If the item has multiple sizes and is still available on the website, you can email us and we can try our best do an exchange!

If your order is delivered to the wrong address, please contact the postal service to find your package.